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About Us

New Zealand Natural Goods is a family owned business located in Los Angeles. Since 2003, we have been importing market leading brands of specialty food from New Zealand into the United States.

We are very selective in our choice of the products we import and assure you that the items listed on our site are amongst the best quality, most innovative and unique products available from New Zealand.

Our contact information:

New Zealand Natural Goods
1601 N. Sepulveda Blvd.#768
Manhattan Beach, CA 90266

By phone:
310 649-6964 (between 9 a.m. and 4 p.m. Pacific)

info@nzng.com

Shipping Information:

We endeavor to ship your order the day after it is received in our system. On very rare occasions there may be a delay due to an item being temporarily out of stock; in this case we will make contact with you to inform you of the approximate delivery date. If at any time you would like to track your order please do not hesitate to contact us via email or on our office line listed above.
You may return new, unopened items sold and fulfilled by NZNG.com within 30 days of delivery for a full refund. Items should be returned in their original product packaging. We will happily pay the return shipping costs if the return is a result of our error. On the rare occasion where a product does need to be returned please email or call our office to inform us of the situation so we can arrange for the items to be collected by our shipper.
You should expect to receive your refund within four weeks of giving your package to the return shipper. This time period includes the transit time for us to receive your return (5 to 10 business days), the time it takes us to process your return once the items have been received back into our warehouse (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days). We'll notify you via e-mail of your refund once we've received and processed the returned item.

Frequently Asked Questions:

If you would like to trace your order at any time please don't hesitate to make contact with us via email or phone and we will happily provide you with an estimated delivery date.